Which of the following is NOT a step in the continuous improvement process?

The correct answer is "increase costs," as this is not a step in the continuous improvement process. Continuous improvement, often associated with methodologies like Lean and Six Sigma, focuses on enhancing processes, reducing waste, and increasing efficiency, which typically leads to reduced costs rather than an increase.

In a continuous improvement framework, understanding the process is essential because it allows teams to analyze and identify areas for improvement. Error-proofing the process involves implementing measures to prevent errors before they occur, thereby increasing quality and customer satisfaction. Streamlining the process focuses on eliminating unnecessary steps to improve efficiency and effectiveness.

Choosing to increase costs contradicts the fundamental objectives of continuous improvement, which aims to provide better value, enhance productivity, and improve outcomes while often reducing operational costs.