Which of the following is a key component of a quality management system?

A key component of a quality management system is customer feedback. This aspect is crucial because it provides organizations with insights into customer satisfaction, preferences, and areas for improvement. By actively listening to customers and incorporating their feedback, businesses can better align their processes, products, and services with customer expectations. This alignment helps to enhance overall quality and drives continuous improvement efforts.

While market analysis, employee training, and supplier negotiation are also important factors within an organization, they do not specifically focus on the element of responding to customer needs and experiences, which is fundamental to the effectiveness of a quality management system. Customer feedback serves as a direct line to understanding how well an organization meets its goals and how it can enhance its offerings to achieve better quality outcomes.