What is the primary characteristic of a continuous improvement process?

The primary characteristic of a continuous improvement process is that it involves ongoing efforts to enhance products or processes. This approach is fundamental to the philosophy of continuous improvement, which emphasizes that organizations should consistently seek ways to improve efficiency, quality, and overall performance. Continuous improvement is not a one-time event but rather a commitment to making incremental adjustments and enhancements over time. This can include techniques such as plan-do-check-act (PDCA), Kaizen, and Six Sigma, which all focus on systematic, continuous efforts to make small but impactful changes.

Random changes or major revisions, as mentioned in the other options, do not align with the structured and methodical nature of continuous improvement. Continuous improvement relies on data-driven decision-making and the application of feedback for gradual enhancement rather than sporadic or major changes. Additionally, while management support can be beneficial, continuous improvement does not require approval for every change, as it encourages empowerment and innovation at various levels of the organization.