What is the main goal of total quality management (TQM)?

The primary goal of total quality management (TQM) is to integrate all organizational functions to improve quality continuously. TQM emphasizes a holistic approach to quality, where all employees, from top management to the workforce, are involved in the process of improving quality across the organization. This involves fostering a culture of quality, where every aspect of the organization—such as design, production, customer service, and management—is aligned towards the common objective of high-quality output.

In this framework, continuous improvement is essential. TQM utilizes various methodologies and tools to identify areas for enhancement, ensuring that quality becomes an integral part of the organization's operations rather than a separate function. By focusing on continuous quality improvement across all functions, organizations can better meet customer needs, enhance employee engagement, and ultimately foster sustained organizational success.

While other options like reducing costs, increasing profit margins, and improving customer satisfaction are certainly important, they are often seen as byproducts of effective TQM implementation rather than the primary goal. TQM’s systemic approach cultivates an environment where these outcomes can be achieved through enhanced quality management practices.