What is a process?

A process is defined as a set of interrelated or interacting activities that work together to achieve a specific goal or outcome. In quality improvement contexts, this means that processes are not isolated events but rather a combination of steps that are linked in such a way that they collectively contribute to an end result. This interconnectedness is crucial for understanding how changes in one part of the process can affect the whole and is essential for effective quality management.

The interactions and relationships between these activities ensure that inputs are transformed into outputs efficiently and effectively. For example, in manufacturing, the process might include steps like design, production, and quality control, each dependent on the others to ensure that the final product meets customer expectations. This holistic view of processes is vital for identifying areas of improvement and implementing quality initiatives.

Understanding this dynamic aspect of processes helps in quality management frameworks like Six Sigma or Lean, which aim to optimize operations by focusing on the relationships within a process, thereby enhancing overall performance.