What focus does process management in quality management have?

The focus of process management within quality management is centered on effectively managing interconnected processes. This approach emphasizes understanding how different processes within an organization are linked and how they interact to produce desired outcomes.

By effectively managing these processes, organizations can ensure consistency in quality and performance, streamline operations, and reduce variation, thereby enhancing overall efficiency. This management approach prioritizes continuous improvement and optimization of processes, allowing organizations to identify inefficiencies, eliminate waste, and innovate.

Although expanding customer relationships, setting strategic objectives, and enabling employee empowerment are important aspects of overall organizational success, they are not the primary focus of process management. Instead, the essence of process management lies in the systematic coordination and improvement of processes to achieve consistent quality outcomes and operational excellence.