What defines employee involvement in the context of quality management?

Employee involvement in the context of quality management primarily revolves around participation in decision-making. When employees are engaged in the decision-making processes that affect their work and the organization's quality, they are more likely to feel valued and motivated. This participative approach fosters a sense of ownership and accountability among employees, leading to enhanced commitment to quality initiatives and improvements within the organization.

This involvement allows employees to contribute their perspectives and insights, often based on their unique frontline experiences. As a result, organizations can benefit from improved problem-solving, innovation, and a collaborative culture that places importance on quality.

While the other choices touch on aspects related to employee involvement, they do not encompass the core concept as thoroughly as participation in decision-making does. Authority to make independent decisions, although valuable, may not necessarily ensure collective involvement in shaping quality outcomes. Expanding job responsibilities may promote flexibility and growth but does not inherently increase participation in decision-making processes. Immediate feedback on performance is essential for growth and motivation, yet it is more about communication and management practices than actual involvement in decision-making.