What concept emphasizes the involvement of all departments in the pursuit of quality?

The concept that emphasizes the involvement of all departments in the pursuit of quality is Total Quality Control. This approach recognizes that quality is not the sole responsibility of the quality control department but requires cooperation and commitment from every department within an organization. It fosters a culture where everyone, regardless of their role, understands the importance of quality and actively participates in improving processes, products, and services.

Total Quality Control encourages breaking down silos, promoting teamwork, and striving for a common goal of excellence. By involving various departments, it harnesses insights and expertise from different areas of the organization, leading to comprehensive quality improvements that benefit the entire operation.

In contrast, Continuous Quality Improvement focuses more on ongoing efforts to improve products and processes over time, rather than explicitly emphasizing involvement from all departments. Process Management is centered on improving and optimizing the workflow and efficiency of processes, while Quality Assurance typically refers to the systematic activities implemented in a quality system to ensure that quality requirements for a product or service will be fulfilled.