What are the components of the Juran Trilogy?

The components of the Juran Trilogy are Quality Planning, Quality Control, and Quality Improvement. This framework, developed by Dr. Joseph M. Juran, is essential for managing quality in organizations.

Quality Planning involves identifying customers and their needs, determining how to meet those needs, and establishing the processes required to deliver products or services that satisfy those needs. It lays the groundwork for ensuring that quality is considered Before a product or service is developed.

Quality Control is concerned with measuring the actual performance of products and services against the established standards. It involves monitoring and evaluating ongoing processes to ensure that they are operating within acceptable limits, thereby delivering the required level of quality.

Quality Improvement is focused on identifying and eliminating defects and variations in processes, products, or services. This component encourages organizations to continually enhance their operations and outcomes, aligning them closer to customer expectations.

The combination of these three components creates a comprehensive approach to managing quality, enabling organizations to systematically improve their processes and meet customer needs effectively.